Exploring the Power of Text Analytics: Unveiling the ‘Why’ Behind NPS

When understanding the performance of a business, the level of customer satisfaction holds immense significance. This is because the continued existence of any business hinges greatly upon the contentment of its customer base. Understanding the extent of customer happiness has therefore, unsurprisingly, become a key pursuit for organizations. To achieve this many have embraced the […]

Tagado Announces Advances in Generative AI and ML to Deliver Unrivaled Granular And Actionable CX Insights

NEW YORK, Sept. 28, 2023 /PRNewswire/ — Tagado, the AI analytics provider of high-res CX data intelligence, has announced the innovative utilization of advances in Generative Artificial Intelligence (GAI) and Machine Learning (ML) to deliver unrivaled, finely tuned, actionable granular insights from customer feedback. This innovation instantly aligns teams using Tagado in real-time around what customers want and […]

Transforming Customer Feedback into Strategic Action with the Power of Machine Learning

While customer feedback is a valuable source of information for businesses looking to improve their products and services, analyzing the vast amounts of feedback available can be an overwhelming task.  ML algorithms can analyze customer reviews, social media comments, emails, customer support transcripts and tickets, and other sources of customer feedback to deliver a wide […]

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