Solving the support ticket overload: How Tagado and NLP technology can help

NLP technology & better understanding customer  support 

As companies continue to seek out innovative ways to improve their customer service experience, AI technology has emerged as a game-changer in the B2B space. In particular, NLP technology has enabled the development of new tools and processes that were once unimaginable. With computers now able to understand human language and slang, they can provide accurate answers and information in seconds, revolutionizing the way companies interact with their customers.

One of the most advanced AI text analytics platforms currently available is Tagado. Its cutting-edge technology allows it to aggregate customer feedback from multiple channels, such as social media, review websites, live chat conversations, and support tickets. By smartly tagging and classifying this data, Tagado can provide detailed insights and trends that would have otherwise gone unnoticed.

Tagado’s platform offers a user-friendly interface that makes deep analysis exploration and the identification of interesting insights straightforward. Companies can gain a complete view of their customers’ needs and wants like never before, allowing for more informed decision-making regarding product development, marketing strategies, and customer service initiatives.
The ability of Tagado to integrate with a company’s support ticketing system and incorporate customers meta-data parameters enables companies to add an additional intelligence layer to their activity that can significantly influence their work:

Efficient issue identification

Tagado’s technology can quickly and efficiently identify the top priority issues raised by customers. Instead of spending hours manually analyzing customer feedback, Tagado’s AI text analytics platform can do the job in seconds. This means that companies can respond to customer issues faster, improving customer satisfaction and reducing the workload for support staff.

Effective issue monitoring

Tagado’s technology not only identifies top priority issues, but also monitors the effects of different actions and events on these issues. This allows companies to see how their responses are affecting customer satisfaction, identify trends, and make data-driven decisions to improve their products and services.

Get recommended resolutions

With Tagado, companies receive recommended resolutions that the platform recognizes as helpful. This can enable companies to optimize the time and response type provided with the confidence of knowing that their actions are backed by data. By addressing customer issues effectively and efficiently, companies can increase customer loyalty and improve their bottom line.

Smart customer classification

Tagado’s technology can classify specific customer groups based on their complaints or suggestions. This means that companies can tailor their responses to specific customer segments in the long-term, increasing the likelihood of customer satisfaction and loyalty. By understanding the unique needs and preferences of different customer groups, companies can improve their products and services and make data-driven decisions.

Tagado – the most advanced AI text analytics

Tagado is the solution companies need to dramatically decrease their support tickets, streamline their operations and provide customers with exceptional service. Our AI platform empowers businesses with the necessary customer intelligence to prioritize tasks and make informed decisions. By using Tagado, companies can optimize their customer support operations, ultimately resulting in improved customer satisfaction rates.
Tagado’s ability to aggregate customer feedback from multiple channels and provide detailed insights and trends is just the beginning of what NLP technology is enabling. It can also identify issues, monitor the effects of different actions, and present recommended resolutions.
Get ready to take your business intelligence to the next level with Tagado.

With budget cuts on the rise, companies need to make customer retention a top priority. AI is making it possible for businesses to innovate with…
In today’s fast-paced business environment, understanding and satisfying customer needs have become more challenging than ever before. Customers are becoming increasingly demanding, with higher expectations…
Creating products that resonate with customers and keep them engaged is the name of the game in software development. But grappling with heaps of unstructured…
Feedback from customers can fuel business growth and drive customer-centric strategies. As organizations seek to better understand their customers, leveraging customer feedback analytics has become…

Bringing your customers' voice to the decision table