The game-changing solution for elevating customer experience and satisfaction through advanced AI text analytics
As the world becomes more interconnected, customers expect to be able to reach out to companies anytime and anywhere. As a result, businesses are facing an increasing volume of feedback from various touchpoints. While this can be beneficial, it also presents a challenge: how can companies keep up with the sheer volume of feedback and […]
The AI tool that’s empowering product development teams to make better decisions
For a long time, digital companies have struggled to connect their technical teams to the business side, leading to a disconnect between departments and assumptions that the business side should be responsible for development priorities. Until now, product analytics and optimization have been based solely on quantitative data collected throughout the user journey and user […]
Revolutionizing customer intelligence: The incredible potential of AI text analytics for customer feedback
Elevating customer intelligence Brands today face various challenges in capturing, analyzing, and utilizing customer data to drive meaningful insights and enhance customer experience. According to the Digital CX & Engagement 2023 Report from Customer Engagement Insider, only 9% of brands feel successful in democratizing data from their digital channels. Additionally, many organizations struggle with personalizing […]
Bridging the gap: How Tagado’s innovative NLP technology helps companies efficiently utilize customer feedback
ChatGPT has unleashed a revolution in NLP technology by introducing executives to its power and potential. Now, companies are eager to find out how they can best utilize this innovation within their organization – with many new products emerging as solutions. Tagado is leading the pack; it’s cutting-edge platform solves one of today’s greatest business […]
The rise of NLP technology: A new era in customer feedback analytics
Facts and trends about how NLP technology is changing customer feedback analytic As Natural Language Processing (NLP) technology continues to evolve, the deep and powerful insights it can provide to customers is becoming more clear. NLP technology has vastly improved customer feedback analytics allowing businesses to gain a much deeper understanding of customer needs and […]
A new way of listening: How NLP is helping businesses hear what their customers really want
In a world where people are more connected than ever, businesses can connect with their customers and leverage feedback to optimize products and services. But as customer reviews flood in from various sources, it can be tricky for companies to filter through all of this data – that’s when Natural Language Processing (NLP) technology comes […]
Tools for success: Enhancing customer retention with new technology
With budget cuts on the rise, companies need to make customer retention a top priority. AI is making it possible for businesses to innovate with new tools such as Natural Language Processing (NLP) to effectively understand customers’ needs at scale. In this article, we will explore how implementing NLP technologies can help increase customer loyalty […]
From reactive to proactive: Using NLP to anticipate and meet customer demands
Today’s customers are increasingly demanding more from businesses, and the internet and connectivity tools have significantly altered how customer-business relationships work. A Salesforce study revealed that over three-quarters of customers want companies to understand their needs while 84% emphasize the importance of being treated as a person rather than just another number. It has therefore […]
From NPS scores to AI text analytics: The future of measuring customer satisfaction
Customer satisfaction is an essential metric used by businesses, as it helps them understand how their products and services are performing in the eyes of customers. Traditional methods like NPS surveys, and feedback forms often have limited reach due to being time-consuming, not always getting enough traction, being open to bias, or providing just overall […]
