Transform Voice of Customer Into Game-Changing Business Impact
Tagado enables data-driven organizations to leverage unstructured customer feedback, surveys, and conversations from any textual source, and to proactively convert them into a granular, real-time, actionable understanding of customer perception.
- Accurately track what you know you must track
- Auto-discovery of unknown customer trends
- Seamless onboarding and dedicated domain expert assistance
Our Holistic Approach
Guides Business-
Critical Decisions
Tagado unleashes the full strategic potential of unstructured multi-source customer interaction data, with unified analytics that provide clear and actionable detection and tracking of customer perception. Any topic; any granularity; with high precision.
VOC trend
tracking
custom-tailored to business needs, at any granularity
Emerging trend
discovery
with proactive insights for immediate, precise action
Real-time exploration
for on-the-fly hypothesis validation, and root cause and churn analysis.
Cross-functional
value
aligning CX, product, service, marketing, sales & management around the customer
Much more than
just ‘customer
feedback analytics’
While feedback collection tools can capture and consolidate customer feedback, they lack the depth required to generate business-impacting insights, such as understanding the root-cause of your CX metrics drags, or emerging customer concerns – leaving CX, product, and service teams and leaders to wallow in surface-level insights.
With Tagado, multi-topic, multi-sentiment analysis is just the starting point. Deep-diving into these assets, we deliver high-sensitivity trend tracking, with proactive emerging trend discovery that enables you to make the leap from raw unstructured data to cross-organizational business impact.
Built to drive strategic cross-organizational impact
From granular trend tracking to deep root-cause analysis, Tagado ensures that every data point contributes to measurable improvements in satisfaction, loyalty, and operational efficiency.
How our technology gives you more
Tagado’s technology is like no other. Leveraging a unique blend of proprietary NLP and ML engines with industry-leading LLMs, it transforms all customer data into a treasure trove of actionable intelligence.
Just as importantly, our robust, novel platform architecture is uniquely designed for high performance with multiple integrated AI engines across the analytics process as well as mission-optimized UI.
As a result, Tagado is able to deliver both unmatched precision and operational immediacy, serving up ultra-granular, ultra-high-resolution insights across multiple complex topics and sentiments.
multi-topic analysis
tracking, actionable and precise
easy onboarding & use
Where Tagado makes all the difference
Telling the full story behind the metrics
10x ROI on your existing resources
With Tagado, you simply drop in your data. Backed by expert onboarding and ongoing support, Tagado plugs into your existing infrastructure to glean fully-compliant, scalable intelligence from multiple VoC sources – and assembles it into any actionable trend or insight.
Any CX &
VOC source
Enrichment sources
Feedback layer
- Retrieval & centralization
- Multi-topic segmentation
- Multi-sentiment segmentation
- Customer profile segmentation
Insights layer
- Businesswise-prioritized, granular insights & trends
- Semantically-important terms/words extraction
- Dynamic,RT summaries
Action layer
- Tracking & Alerting
- RT Exploration
- Custom Dashboards & Reports
Task management & operations platforms
Latest articles, resources and guides
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