Turn your feedback into repeat business
Customer feedback metrics such as NPS and CSAT are valuable tools for retail: but are you making the most of them? Averaging trends is not the same as knowing what your customers think on specific points, and the delay between feedback and action often translates to missed opportunity.
Tagado allows for rapid response that can transform your customer journey. By turning feedback into multi-topic, multi-sentiment insights in real time, it lets you act on what matters, when it matters. From optimizing campaigns to troubleshooting touchpoints, Tagado helps retailers spend less time on analysis and more on building their brand.
Tagado goes beyond surface-level metrics to the fundamental issues that drive customer satisfaction. You’ll be able to make truly informed decisions, based on a comprehensive understanding of your feedback.
With Tagado you can be proactive: not merely responding to customers’ pain points post-mortem or in the aggregate, but identifying and fixing them in real time to ensure smooth interaction and repeat business.
By analyzing your highest-impact feedback topics and sentiments, Tagado enables you to adjust campaigns and promotions like never before, and to deliver the messages that resonate with your customers.
Tagado’s hyper-granular insights keep you ahead of the curve by tracking emerging trends in customers preferences and behaviors, thus allowing you to meet their needs today – and tomorrow.
Tagado’s real-time insights ensure that you team can respond to customer needs, requests, and complaints rapidly and effectively, boosting your brand reputation, trust, and loyalty.
By sharing clear, actionable insights across sales, service, marketing, and product departments, Tagado helps you make sure that your entire organization is working to make happier customers.
With NPS Share, Tagado transforms raw Net Promoter Score feedback into a laser-focused prioritization tool. By analyzing and categorizing customer sentiment tied to NPS scores, it quantifies how addressing specific issues can impact your bottom line. Whether it’s a minor tweak with significant financial benefits or a more resource-intensive adjustment, NPS Share helps you weigh the trade-offs, ensuring you focus on initiatives that drive the greatest returns. With this tool, businesses gain a data-driven approach to prioritization and resource allocation, empowering smarter decisions that boost loyalty, retention, and profitability.
Telling the full story behind the metrics
