Turn guest feedback into loyalty-building experiences
Gone are the days of “How did we do” and “How was your stay”. Today’s travel and hospitality industry lives in the now, and the more responsive you are to your guests’ feedback, the better your chance of seeing them again. The good news? They’ll tell you exactly what to improve, and how to craft the experiences they seek.
Tagado’s VoC intelligence platform accurately analyzes your guest feedback, delivering actionable insights on everything from service gaps to regional trends and hidden needs – and enabling to elevate your experiences, drive loyalty, and boost profitability.
Tagado’s root-cause analysis goes beyond surface-level metrics into the real guest satisfaction predictors. From wait times and check-in issues, to unfulfilled wishes, to post-stay frustrations – you’ll know exactly where to look and what to do.
In the fast-paced world of hospitality, Tagado’s real-time insights and automated reports keeps you proactive and alert. Identify emerging sentiment trends across properties, regions, and touchpoints – and act before concerns become crises.
Whether you manage boutique stays or global chains, Tagado’s advanced analytics platform will capture the nuances specific to your brand and properties. This tailored approach to customer intelligence allows your team to prioritize in lockstep with your guests’ needs.
Tagado’s hyper-granular insights let you not only respond to but also anticipate your guests’ needs. From personalizing luxury touches to streamlining their experience, you’ll give your guests the kind of moments that will make them feel seen and understood.
Nobody likes making mistakes, but with Tagado, every bit of guest feedback from surveys, reviews, social media, and other sources directly adds to your understanding of guest preferences, behaviors, and demographics – helping you to perfect your strategy and boost your ROI.
Tagado consolidates as much data from as many sources as needed. Whether you’re opening new locations, adding services, or tackling seasonal demand, Tagado is right there with you, providing the same hi-res insights that keep you competitive.
With NPS Share, Tagado transforms raw Net Promoter Score feedback into a laser-focused prioritization tool. By analyzing and categorizing customer sentiment tied to NPS scores, it quantifies how addressing specific issues can impact your bottom line. Whether it’s a minor tweak with significant financial benefits or a more resource-intensive adjustment, NPS Share helps you weigh the trade-offs, ensuring you focus on initiatives that drive the greatest returns. With this tool, businesses gain a data-driven approach to prioritization and resource allocation, empowering smarter decisions that boost loyalty, retention, and profitability.
Telling the full story behind the metrics
