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Our CTO, Eli Lepkifker in “Customer Experience Superheroes podcast” by Christopher Brooks

We’re pleased to be a part of Christopher Brooks’ Customer Experience Superheroes podcast.
In Series 10 Episode 2, our CTO, Eli Lepkifker, discussed how NLP connects us to what matters. Don’t miss it! You can hear the entire chapter here

  • Analytics, Feedback, NLP Technology
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How a Leading Retailer Identifies Issues Impacting Its NPS and Gains the Insights to Resolve Them

Many retailers rely heavily on NPS surveys to keep track of customer sentiment. Traditional NPS ratings, however, only provide surface-level sentiment scores without revealing the…
Dor Stern, Co-Founder

Beyond Star Ratings: Predicting Sentiment Before It Explodes

Customer sentiment used to be something you measured after the fact. A sudden drop in NPS. A surge in one-star reviews. A viral Reddit thread…
Tagado Marketing

How Retailers can Boost NPS: Using Text Analytics to Gain Insights from Customer Feedback

Deciphering and meeting customer expectations has become increasingly complex in today’s competitive retail landscape. As customer demands rise, retailers are seeking innovative ways to gauge…
Tagado Marketing

How a Global Hotel Chain Used Tagado’s Guest Insights to Boost Revenue

Guest feedback is a goldmine of insights, but turning insights into meaningful improvements is a significant challenge for many hotels. While hospitality brands collect surveys…
Tagado Marketing
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