Our CTO, Eli Lepkifker in “Customer Experience Superheroes podcast” by Christopher Brooks

We’re pleased to be a part of Christopher Brooks’ Customer Experience Superheroes podcast.
In Series 10 Episode 2, our CTO, Eli Lepkifker, discussed how NLP connects us to what matters. Don’t miss it! You can hear the entire chapter here

Guest feedback is a goldmine of insights, but turning insights into meaningful improvements is a significant challenge for many hotels. While hospitality brands collect surveys…
Yes, NPS was useful for a long time. It gave CX teams a seat at the table. But today, it’s mostly about chasing a score….
In today’s hyper competitive world, where customer expectations are constantly evolving, businesses need to adapt quickly and intelligently. The methods that once sufficed for addressing…
The ability to prioritize CX initiatives is essential to drive improvements in customer satisfaction. This enables CX teams to: Boost NPS by addressing high-impact areas….

Bringing your customers' voice to the decision table

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