Our CTO, Eli Lepkifker in “Customer Experience Superheroes podcast” by Christopher Brooks

We’re pleased to be a part of Christopher Brooks’ Customer Experience Superheroes podcast.
In Series 10 Episode 2, our CTO, Eli Lepkifker, discussed how NLP connects us to what matters. Don’t miss it! You can hear the entire chapter here

Yes, NPS was useful for a long time. It gave CX teams a seat at the table. But today, it’s mostly about chasing a score….
Net Promoter Score (NPS) surveys have become a staple in gauging customer loyalty and satisfaction for businesses across various industries. However, while these surveys provide…
The ability to prioritize CX initiatives is essential to drive improvements in customer satisfaction. This enables CX teams to: Boost NPS by addressing high-impact areas….
The Net Promoter Score (NPS) has become the golden metric for CX teams to measure the pulse of customer loyalty. But what happens when that…

Bringing your customers' voice to the decision table

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