Our CTO, Eli Lepkifker in “Customer Experience Superheroes podcast” by Christopher Brooks

We’re pleased to be a part of Christopher Brooks’ Customer Experience Superheroes podcast.
In Series 10 Episode 2, our CTO, Eli Lepkifker, discussed how NLP connects us to what matters. Don’t miss it! You can hear the entire chapter here

In today’s hyper-competitive business environment, companies are increasingly relying heavily on customer feedback analysis to understand their customers, identify pain points, and improve their services….
Many retailers rely heavily on NPS surveys to keep track of customer sentiment. Traditional NPS ratings, however, only provide surface-level sentiment scores without revealing the…
Yes, NPS was useful for a long time. It gave CX teams a seat at the table. But today, it’s mostly about chasing a score….
In today’s hyper competitive world, where customer expectations are constantly evolving, businesses need to adapt quickly and intelligently. The methods that once sufficed for addressing…

Bringing your customers' voice to the decision table

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