Your VoC data has so much more to tell you
You can DO more with ALL your CX data
There’s analytics, and then there’s analytics. Tagado’s hyper-accurate insights are powered by proprietary technology that takes granularity to a whole new level.
With the right WHY
you can understand any WHAT
Our main
product features
Unique blend of NLP, ML and GAI models
Advanced NLP models custom trained on your own customer data joined with ML analysis and cross-referencing of any customer data, with Generative AI integrated all through the analytics process, from text standardization to ready-to-share summaries.
Auto-classification by custom trained models
Not only will our platform automatically recognize the main topics of discussion in an instant - but we also give you full control to customize those classifications specifically according to your own terminology.
Tailored-to-business insights dashboard
Custom analysis dashboard includes trend and sentiment overview and breakdown, benchmarking widgets, insights clusters by topic, impact monitoring tools and advanced prompt functionalities.
Infinite insights drill-down with an “all you can filter” menu
Our platform enables custom filtering by topic / sentiment / channel / metadata such as Customer Tier or NPS Score, backed by intuitive UI from exploration all through operations with easy drill-downs across dashboards and reports.
Custom and suggested real-time alerts and recommendations
Customized alerts and notifications to keep track of key events, topics, keywords and trends that matter most in your day to day operations, tracking the impact of any customer experience program to lower cost-to-serve and boost ROI.
Actionable summaries tailored to trends, interests and stakeholders
Tagado platform delivers high-resolution CX intelligence over auto-generated product user stories, Instant insights sharing, assigning and commenting, across all teams, with one-click smart exporting. We top that off with tailored visualization features from high-level to drilled down analysis.
Action-driven event tagging and monitoring
We cross-reference feedback insights with any customer / business metadata to make sure every piece of intelligence is delivered to the right person at the right time. We allow any issue or sentiment trend to be monitored by all stakeholders involved to promote efficiency and collaboration.
Smooth integration, inside and out
Tagado is enterprise ready with 25+ feedback channels integrations, 2000+ business topics, 7.5M feedback analyzed and 50+ supported languages. We are primed to join forces with enterprises and their data, providing the peace-of-mind of secure compliance standards along with SSO convenience.
Bridge the gap between feedback and action
Tagado’s root-cause analysis delivers immediate high-resolution insights across multiple feedback topics and sentiments.
Plays well with others
Tagado integrates seamlessly with tools such as Jira and Monday.com, delivering comprehensive, real-time reports that enable you to troubleshoot and optimize on the fly.
Feedback-built, metric-minded
Made for all customer-centric teams, Tagado tracks, analyzes, and contextualizes metrics such as NPS, CSAT, and CES to instantly inform your customer satisfaction, loyalty, and retention strategies.
Gets you working as one
Tagado’s cross-functionality means that the same insights provide relevant value to product, marketing, sales, and management, helping to align strategies and efforts across your entire organization.
More bang for your buck
Tagado helps you to maximize ROI on all your feedback platforms, transforming survey, social media, and support channel data into actionable intelligence – and shifting your focus from reactive tracking to proactive strategy.
We have your back
Tagado’s experts provide easy onboarding and dedicated support, ensuring seamless integration and impactful results from day one – with training, periodic insight reviews and data-based optimizations, and more.
Built to drive strategic cross-organizational impact
From granular trend tracking to deep root-cause analysis, Tagado ensures that every data point contributes to measurable improvements in satisfaction, loyalty, and operational efficiency.
Forget about generic AI models
4 reasons why our AI is like no other
Tagado’s AI redefines intelligence by fusing cutting-edge NLP and ML technologies with advanced LLMs for unparalleled performance. Its high-powered architecture and streamlined interface transform raw data into actionable insights, enabling businesses to explore, detect, and track information with unmatched precision and ease.
Precision-Driven Insights
Tagado’s AI delivers unmatched accuracy by combining proprietary NLP engines with industry-leading LLMs. Its client-specific models are custom-trained to handle nuanced taxonomies and layered sentiments, enabling businesses to uncover hyper-granular insights tailored to their unique needs.
Real-Time Responsiveness
Designed for immediacy, Tagado’s AI processes and analyzes data in real-time, making it easier to detect emerging trends and take corrective action swiftly. This responsiveness ensures businesses can stay agile and make informed decisions as insights unfold.
Multi-Layered Analysis
With its multi-sentiment and multi-topic analysis capabilities, Tagado’s AI extracts rich, actionable insights from complex feedback. It captures subtle variations in sentiment and classifies data across multiple dimensions, delivering with deeper intelligence.
Powerful Yet User-Friendly Design
Tagado combines heavy-duty analytics with a mission-optimized, intuitive interface. Despite its advanced capabilities, the platform is easy to onboard and seamlessly integrates into existing workflows, ensuring businesses can unlock value without steep learning curves.
Note what this process requires of you: NOTHING 🙂
10x ROI on your existing resources
With Tagado, you simply drop in your data. Backed by expert onboarding and ongoing support, Tagado plugs into your existing infrastructure to glean fully-compliant, scalable intelligence from multiple VoC sources – and assembles it into any actionable trend or insight.
Any CX &
VOC source
Enrichment sources
Feedback layer
- Retrieval & centralization
- Multi-topic segmentation
- Multi-sentiment segmentation
- Customer profile segmentation
Insights layer
- Businesswise-prioritized, granular insights & trends
- Semantically-important terms/words extraction
- Dynamic,RT summaries
Action layer
- Tracking & Alerting
- RT Exploration
- Custom Dashboards & Reports
Task management & operations platforms
NLP technology
at your service
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