You can DO more with ALL your CX data
You can DO more with ALL your CX data
We harness trailblazing AI to tag, classify and cluster all textual data from all feedback channels, to provide granular insights that uncover the why behind the sentiment and align all teams around the customer
High-resolution insights
powered by leading-edge AI
Our main
product features
Unique blend of NLP, ML and GAI models
Advanced NLP models custom trained on your own customer data joined with ML analysis and cross-referencing of any customer data, with Generative AI integrated all through the analytics process, from text standardization to ready-to-share summaries.
Auto-classification by custom trained models
Not only will our platform automatically recognize the main topics of discussion in an instant - but we also give you full control to customize those classifications specifically according to your own terminology.
Tailored-to-business insights dashboard
Custom analysis dashboard includes trend and sentiment overview and breakdown, benchmarking widgets, insights clusters by topic, impact monitoring tools and advanced prompt functionalities.
Infinite insights drill-down with an “all you can filter” menu
Our platform enables custom filtering by topic / sentiment / channel / metadata such as Customer Tier or NPS Score, backed by intuitive UI from exploration all through operations with easy drill-downs across dashboards and reports.
Custom and suggested real-time alerts and recommendations
Customized alerts and notifications to keep track of key events, topics, keywords and trends that matter most in your day to day operations, tracking the impact of any customer experience program to lower cost-to-serve and boost ROI.
Actionable summaries tailored to trends, interests and stakeholders
Tagado platform delivers high-resolution CX intelligence over auto-generated product user stories, Instant insights sharing, assigning and commenting, across all teams, with one-click smart exporting. We top that off with tailored visualization features from high-level to drilled down analysis.
Action-driven event tagging and monitoring
We cross-reference feedback insights with any customer / business metadata to make sure every piece of intelligence is delivered to the right person at the right time. We allow any issue or sentiment trend to be monitored by all stakeholders involved to promote efficiency and collaboration.
Smooth integration, inside and out
Tagado is enterprise ready with 25+ feedback channels integrations, 2000+ business topics, 7.5M feedback analyzed and 50+ supported languages. We are primed to join forces with enterprises and their data, providing the peace-of-mind of secure compliance standards along with SSO convenience.
Unique blend of NLP, ML and GAI models
Tagado uses advanced NLP models custom trained on your own customer data and ML models with the capacity to cross-reference any customer and business data. This process is enhanced through Generative AI, which is integrated throughout the analytics process to power standardization across all insights and ready-to-share summaries.
Auto-classification by custom trained models
Not only will Tagado’s platform automatically recognize the main topics of discussion in an instant, but it gives you full control to customize those classifications according to your own terminology.
Tailored-to-business insights dashboard
Our custom analysis dashboard includes trend and sentiment overview and breakdown, benchmarking widgets, insights clusters by topic, impact monitoring tools and advanced prompt functionalities.
Infinite insights drill-down with an “all you can filter” menu
Tagado enables custom filtering by topic, sentiment, channel, and metadata, such as Customer Tier or NPS Score. This is backed by an intuitive UI from exploration all through operations with easy drill-downs across dashboards and reports.
Custom and suggested real-time alerts and recommendations
Customized alerts and notifications keep track of key events, topics, keywords and trends that matter most in your day-to-day operations, tracking the impact of any customer experience program to lower cost-to-serve and boost ROI.
Actionable summaries tailored to trends, interests and stakeholders
Tagado delivers high-resolution CX intelligence over auto-generated product-user stories, allowing the sharing, assigning and commenting across all teams, and one-click smart exporting. We top that off with tailored visualization features from high-level to drilled down analysis.
Action-driven event tagging and monitoring
We cross-reference feedback insights with any customer or business metadata to make sure every piece of intelligence is delivered to the right person at the right time. The Tagado platform then allows any issue or sentiment trend to be monitored by all stakeholders involved to promote efficiency and collaboration.
Smooth enterprise integrations, inside and out
Tagado is enterprise ready with 25+ feedback channel integrations, 2000+ business topics, 7.5M items of feedback analyzed and 50+ languages supported. We are primed to join forces with enterprises and their data, providing the peace-of-mind of secure compliance standards along with SSO convenience.
Advanced natural
language processing technology
Get your data securly to us
Tagado integrates with all internal or public feedback channels. Integration is straightforward and easy to implement. It only takes a few minutes! Tagado has a long list of integrations but the best part is we can always integrate additional sources based on customer needs and activity. Analysis can include one or multiple sources at the click of a button.
We work the data for you
The Tagado platform processes the customers data including tokenization, part-of-speech analysis, dependency parsing, and more.
We build and train ML models customized to your business
(don’t worry, you don’t have to do anything here!) These specific models automatically tag topics and entities within the gathered data. This system is powered by machine learning models. These models are constantly running and improve and get more accurate over time for each customer.
You get high-res intelligence
Get the knowledge you’re looking for through our front-end interface. This highly personalized system allows all your teams to analyze and receive insights on what drives customer behaviour and sentiment and the impact it has on your business.
