Hear every word
Call transcripts can be tricky, and the complexity of analyzing conversational data often leaves valuable feedback data “unheard”. Rather than identifying actionable trends and prioritizing their initiatives, sales, marketing, and customer service leaders often struggle to keep up with what their customers are saying.
Tagado’s hyper-accurate call transcription analysis extracts actionable intelligence by accurately tagging, classifying, and consolidating the multiple topics and sentiments within each customer interaction – and within your entire dataset.
Tagado’s granularity and specificity mean that every call with a customer has the potential to yield not one but many actionable insights on a range of customer topics.
With Tagado, you’ll be able to identify key drivers of customer satisfaction and frustration over time and across touchpoints, keeping your finger firmly on your market’s pulse.
Tagado’s AI-driven analytics automatically process your call transcripts, identifying and highlighting key themes, opportunities, and areas of concern.
Tagado provides advanced root-cause analysis that tells you not just WHAT customers are saying but WHY – allowing you to strategically address broad underlying issues.
Tagado lets you assess the effectiveness of your service teams far more accurately, and to align your scripts, policies, and priorities with actual customer needs.
With NPS Share, Tagado transforms raw Net Promoter Score feedback into a laser-focused prioritization tool. By analyzing and categorizing customer sentiment tied to NPS scores, it quantifies how addressing specific issues can impact your bottom line. Whether it’s a minor tweak with significant financial benefits or a more resource-intensive adjustment, NPS Share helps you weigh the trade-offs, ensuring you focus on initiatives that drive the greatest returns. With this tool, businesses gain a data-driven approach to prioritization and resource allocation, empowering smarter decisions that boost loyalty, retention, and profitability.
Telling the full story behind the metrics
