Turn benchmarks into breakthroughs
Metrics such as NPS and CSAT are invaluable for gauging customer sentiment, yet fall short of revealing the complexities of customer experience and VoC. Without identifying the root causes behind these indicators, CX leaders often struggle to build a relevant, coherent strategy.
Tagado uncovers the specific factors that underlie customer sentiment. Our AI models, custom-trained on each client’s data, dig deep into feedback – highlighting actionable insights and emerging patterns, and enabling smarter decision-making across your customer journey.
Through advanced root-cause analysis, Tagado’s platform reveals the specific factors that drive satisfaction scores, providing clarity wherever improvement is required.
Tagado lets you trace how satisfaction evolves over time, uncover emerging shifts in customer expectations, and tackle potential pain points before they escalate.
Integrate satisfaction data with customer profiles and histories to create a richer and more nuanced understanding of customer behavior and metric-based feedback.
With Tagado, you can align your insights across marketing, product, and service teams – sharing actionable, data-driven insights that inform both strategy and implementation.
Stay well ahead of potential issues and take immediate corrective action with Tagado’s hyper-granular, real-time alerts.
With NPS Share, Tagado transforms raw Net Promoter Score feedback into a laser-focused prioritization tool. By analyzing and categorizing customer sentiment tied to NPS scores, it quantifies how addressing specific issues can impact your bottom line. Whether it’s a minor tweak with significant financial benefits or a more resource-intensive adjustment, NPS Share helps you weigh the trade-offs, ensuring you focus on initiatives that drive the greatest returns. With this tool, businesses gain a data-driven approach to prioritization and resource allocation, empowering smarter decisions that boost loyalty, retention, and profitability.
Telling the full story behind the metrics
