Unlock a whole new level of customer engagement
Customer engagement is the lifeblood of the entertainment industry. From streaming platforms to console and mobile gaming, the industry lives and dies by listening to its audience – whether you’re tweaking a game launch strategy, testing out shows, or navigating the minefields of public taste.
Tagado’s VoC intelligence platform transforms your entire customer base into one massive and coherent focus group – turning volumes of unstructured feedback data into specific insights that you can use to beat the trends, refine customer experience, and keep your audience hungry for more.
Tagado delves far beyond surface-level metrics to tell you exactly what affects viewer or player satisfaction – and where you need to improve.
Identify new content preferences, gameplay demands, or platform expectations early – evolving strategy in tandem with customers.
Tagado’s hyper-granular, real-time analytics lets you resolve bugs and service disruptions, refine streaming quality, adjust gameplay features instantly.
Tagado integrates feedback from multiple sources, such as social media, in-game interactions, app reviews, and support tickets, giving you a fuller understanding of your audience.
Deliver individualized recommendations, features, and experiences that resonate more deeply and genuinely with user preferences –enhancing engagement like never before.
With Tagado, you can track exactly how your updates, new features, and content launches influence your customer loyalty, retention, and satisfaction.
With NPS Share, Tagado transforms raw Net Promoter Score feedback into a laser-focused prioritization tool. By analyzing and categorizing customer sentiment tied to NPS scores, it quantifies how addressing specific issues can impact your bottom line. Whether it’s a minor tweak with significant financial benefits or a more resource-intensive adjustment, NPS Share helps you weigh the trade-offs, ensuring you focus on initiatives that drive the greatest returns. With this tool, businesses gain a data-driven approach to prioritization and resource allocation, empowering smarter decisions that boost loyalty, retention, and profitability.
Telling the full story behind the metrics
