Use customer feedback as a springboard to innovation
There’s nothing soft about the Software-as-a-Service industry. Competition is steep, churn rates are frightful, and judging the market is about as easy as riding a tiger. The key to driving adoption, retention, and growth is customer feedback – yet the feedback data is scattered, and most analysis is inefficient and surface-level, thus slowing down decision-making and leaving many opportunities untapped.
Tagado empowers SaaS companies to harness the full potential of their customer feedback, delivering granular, real-time, actionable intelligence from all feedback sources. By providing multi-topic, multi-sentiment analysis, Tagado helps product teams to prioritize features, address pain points, and stay well ahead of customer expectations.
Tagado lets you analyze feedback across multiple channels, from app reviews to support tickets, surveys, and beyond – pinpointing the features your customers value most, the ones they’d like to have, and the changes YOU need to make.
With Tagado, you can use ARR-based prioritization to focus your development efforts on the business-critical features that drive retention and revenue, making impactful product decisions that will build your brand.
The SaaS market is as fast-paced as they come. Tagado’s hyper-granular analytics allow you to get a jump on market trends, building product roadmaps that know where your business is headed.
Tagado enables you to understand specific customer pain points in real time, allowing you to rapidly smooth out any bump on the user journey, improve overall satisfaction, and reduce churn.
Forget about surface-level insights. Tagado lets you monitor the true impact of product changes over time, measuring their influence on the topics and sentiments that determine satisfaction, loyalty, and adoption.
Tagado’s proprietary AI-based analytics are trained on your particular product/service, focusing on the specific terminology and indicators that make a difference to you – and to your customers.
With NPS Share, Tagado transforms raw Net Promoter Score feedback into a laser-focused prioritization tool. By analyzing and categorizing customer sentiment tied to NPS scores, it quantifies how addressing specific issues can impact your bottom line. Whether it’s a minor tweak with significant financial benefits or a more resource-intensive adjustment, NPS Share helps you weigh the trade-offs, ensuring you focus on initiatives that drive the greatest returns. With this tool, businesses gain a data-driven approach to prioritization and resource allocation, empowering smarter decisions that boost loyalty, retention, and profitability.
Telling the full story behind the metrics
