Here’s your ticket to customer success
While ticketing and in-app feedback capture critical customer needs, the overwhelming volume of this data often obscures its underlying patterns and trends – stranding customer-focused teams in firefighting mode rather than enabling them to tackle systemic issues.
Tagado’s AI-driven analytics consolidate all of your ticket and in-app feedback data to deliver valuable, actionable insights on specific topics and sentiments, transforming these everyday customer interactions into a proactive roadmap.
By analyzing ticket data from multiple sources and identifying pressing customer topics, Tagado lets you resolve not only several customers’ needs – but the needs of many.
Use Tagado’s real-time, granular insights to nip problems in the bud, implementing targeted fixes before issues affect broader customer satisfaction metrics.
With Tagado’s hyper-granular sentiment analysis, you’ll identify the deep trends within your ticketing data and in-app feedback, thus improving the customer’s experience – and yours.
By helping you to spot the most business-critical gaps, pain points, and needs in your customer’s experience, Tagado lets you create a smarter and more frictionless customer journey.
Tagado empowers your customer support, experience and product teams with actionable insights that can dramatically improve their workflows, reduce frustration, and enhance service quality.
With NPS Share, Tagado transforms raw Net Promoter Score feedback into a laser-focused prioritization tool. By analyzing and categorizing customer sentiment tied to NPS scores, it quantifies how addressing specific issues can impact your bottom line. Whether it’s a minor tweak with significant financial benefits or a more resource-intensive adjustment, NPS Share helps you weigh the trade-offs, ensuring you focus on initiatives that drive the greatest returns. With this tool, businesses gain a data-driven approach to prioritization and resource allocation, empowering smarter decisions that boost loyalty, retention, and profitability.
Telling the full story behind the metrics
