Why The Future of Customer Experience is Predictive
Delivering an exceptional customer experience (CX) is no longer optional — it’s a business imperative. As customer expectations skyrocket, brands that fail to anticipate and proactively address customer needs risk being left behind. Out-dated methods of gathering customer feedback, such as surveys and manual data analysis, are simply insufficient for providing the real-time, actionable insights […]
How Leading Retailers Maximized Black Friday Revenue Using Real-Time CX Feedback Analysis
With US retail sales hitting record-breaking numbers during this year’s Black Friday, retailers faced both unprecedented opportunities and significant challenges. While such mega events offer the potential for massive sales volume, every year many businesses struggle to maximize revenue during these high-stakes shopping extravaganzas. Understanding the pain points retailers face and understanding how to leverage […]
How Retailers can Boost NPS: Using Text Analytics to Gain Insights from Customer Feedback
Deciphering and meeting customer expectations has become increasingly complex in today’s competitive retail landscape. As customer demands rise, retailers are seeking innovative ways to gauge satisfaction and improve customer experience. One metric often relied upon is the Net Promoter Score (NPS), which provides an easy-to-understand measure of customer sentiment. However, unlocking deeper insights from customer […]
Overcoming the Limitations of NPS by Using AI and NLP to Gain Actionable Insights From CX Feedback
Net Promoter Score (NPS) surveys have become a staple in gauging customer loyalty and satisfaction for businesses across various industries. However, while these surveys provide a quantitative measurement of customer sentiment, extracting meaningful insights from NPS data can pose significant challenges. There are many hurdles in deriving actionable insights from NPS surveys such as: 1) […]
Customer Feedback Reporting: Dramatically improve Time-to-Insight and Radically Boost Impact
Traditional Customer Experience (CX) reporting can be a real headache. If you’ve ever found yourself drowning in data, spending days (or even weeks!) compiling reports, only to end up with insights that feel outdated by the time you present them, you’re not alone. That’s where Tagado comes in, ready to transform your CX reporting from […]
Tagado Receives Grant from Israel Innovation Authority
Tagado, a leading provider of AI-powered customer feedback solutions, is thrilled to announce that it has been awarded a grant from the Israel Innovation Authority (IIA). The IIA is a government agency that supports innovative technologies with the potential to drive economic growth and development in Israel. Tagado’s selection for this grant is a testament […]
The Six Secrets to Translating CX Feedback into Business Impact
Companies are spending more money than ever on technology to understand their customers. But here’s the problem: many of these companies are collecting tons of data without knowing how to use it effectively. In fact, fewer than 60% of CX professionals believe their organization can effectively act on CX feedback data, and only 40% think […]
Six Tips on How to Use Negative Feedback to Drive Customer Loyalty
Thriving businesses are built on a foundation of happy customers. So, customer negative customer feedback is often perceived as something to dread. But companies that react like this are potentially missing out on a golden opportunity. Bad reviews and comments from less-than-happy customers are often a goldmine of insights that, when leveraged correctly, can drive […]
How Customer Experience Data Can Serve Your Entire Organization, At All Levels
Don’t fall into the trap of believing that customer experience (CX) data is just for your customer service team. A growing number of organizations are discovering how feedback from customers is a goldmine of insights that can transform every level of their business. By actively listening to and analyzing customer feedback, businesses can gain deep […]
