Let your customer’s voice ring out
Social media and public reviews are the Wild West of customer feedback: a frightfully chaotic landscape filled with latent possibility. To strike it rich, CX leaders would need a way to identify – in real time – the key trends and concerns underlying this massively disordered jumble of feedback.
Tagado allows you to process social and review data at scale, providing specific, actionable insights that keep you in tune with your public’s leading sentiments and topics. Our AI-driven analysis enables teams to address issues in a timely and proactive fashion, capitalizing on opportunities as they arise.
Tagado analyzes specific topics and from multiple social media platforms and public sources to give you a comprehensive understanding of your customers’ issues and needs.
With Tagado, you’ll be able to identify trends and jump on them early, addressing CX risks before they escalate and making the most of business opportunities.
Tagado’s advanced text analysis takes you beyond the surface, to the underlying sentiments – often plural – of each customer’s feedback or review.
Tagado’s actionable, hyper-granular alerts keep you informed about business-critical issues, helping you to see through the noise and respond where it matters.
By accurately analyzing your comments and reviews, Tagado provides you with the true measure of your brand’s position, differentiation, and competitiveness.
With NPS Share, Tagado transforms raw Net Promoter Score feedback into a laser-focused prioritization tool. By analyzing and categorizing customer sentiment tied to NPS scores, it quantifies how addressing specific issues can impact your bottom line. Whether it’s a minor tweak with significant financial benefits or a more resource-intensive adjustment, NPS Share helps you weigh the trade-offs, ensuring you focus on initiatives that drive the greatest returns. With this tool, businesses gain a data-driven approach to prioritization and resource allocation, empowering smarter decisions that boost loyalty, retention, and profitability.
Telling the full story behind the metrics
