From NPS scores to AI text analytics: The future of measuring customer satisfaction
Customer satisfaction is an essential metric used by businesses, as it helps them understand how their products and services are performing in the eyes of customers. Traditional methods like NPS surveys, and feedback forms often have limited reach due to being time-consuming, not always getting enough traction, being open to bias, or providing just overall […]
AI text analytics platforms: The game-changer for customer retention
Companies of all shapes and sizes are cutting costs in light of the current market conditions. This has led to a shift away from the traditional focus on acquiring new customers, and towards maintaining existing ones. Retaining your customer base is an efficient investment that can have significant long-term benefits for any business – making […]
Is natural language processing the missing piece in business intelligence analysis?
Evolution of NLP Technology NLP technology has revolutionized how people interact with computers. Rather than expecting humans to learn a computer’s rigid language structures, machines can now understand our natural spoken language and accurately produce responses. This significant breakthrough allows companies to obtain an entirely new layer of analytics that allow them full insight into […]
The data-driven approach to customer satisfaction: Leveraging AI text analytics technology for improved feedback analysis
Customer feedback can have a significant impact on customer satisfaction, loyalty, and retention, resulting in increased revenues The modern business world understands the importance of listening to customers and using feedback as a tool to improve. Customers’ insights are key to helping organizations better serve their clients and increase loyalty and profitability. From improving customer […]
Beyond reactive support: How NLP technology can unlock business intelligence from support ticket data
Why businesses need to go beyond traditional support ticketing and embrace NLP technology Customer support has historically been a reactionary field – just put out fires as they arise. However, NLP technology is transforming this view by enabling businesses to leverage customer data from ticketing systems and gain actionable insight into customers’ needs and wants. […]
NPS vs. NLP: Will NPS score survive the age of advanced customer feedback analysis?
Over the past few decades, the Net Promoter Score (NPS) has become a popular metric for measuring customer loyalty and satisfaction. However, with the rise of Natural Language Processing (NLP) technology, the relevance of the NPS score has been called into question. In this article, we will explore the evolution of the NPS score and […]
Staying ahead of the curve: The benefits of integrating AI text analytics into business operations
As businesses continue to expand and evolve, keeping track of customer feedback becomes increasingly important. However, analyzing this feedback can be a daunting task, especially when it comes to processing large volumes of unstructured data. AI text analytics is revolutionizing customer feedback analysis by providing business operations executives with fast, comprehensive and automatically generated insights. […]
The art of listening to customers: Why marketing and community managers need AI text analytics
Knowing how to properly analyze customer feedback is a crucial part of success in today’s busy business world. While it can be difficult for marketers and community managers to sift through the ever-growing amount of textual data, an organization that leverages this information correctly will have access not only to reacting quickly but also gaining […]
Boosting your customer experience: Unleashing the power of AI text analytics for customer feedback
With businesses placing an increasing emphasis on providing exceptional customer service, customer feedback analytics tools are becoming increasingly popular. Analyzing customer feedback can help businesses develop more effective products, services, and customer experiences. However, not all customer feedback analytics tools are created equal. Those powered by natural language processing (NLP) and machine learning (ML) technology […]
