Harnessing the Power of Natural Language Processing for Customer Experience Analytics
In today’s competitive market, customer experience is everything. The use of analytics to understand customer feedback has become a key tool for CX managers, product managers and CIO’s to gain insights into their customers’ needs and behaviors. One powerful way to analyze customer feedback is through the use of natural language processing technology. Natural language […]
Data analytics: should you focus on the numbers only?
When you think of data in your company, what do you think of? On the one hand, you probably think of numbers, numbers, and more numbers. On the other hand, what about all of the text data out there? When it comes to business analytics today, it’s critical to combine these two sides of the […]
Waze – Customer insight of the week S01E10
So we have arrived to our final episode of the season! Tagado is changing the way companies gather and use customer feedback with our NLP (Natural Language Processing) -based tool. As part of our “Customer insight of the week” series, we will uncover actionable insights about well-known products that were easily discovered through Tagado’s platform. […]
Spotify – Customer insight of the week S01E09
Tagado is changing the way companies gather and use customer feedback with our NLP (Natural Language Processing) -based tool. As part of our “Customer insight of the week” series, we will uncover actionable insights about well-known products that were easily discovered through Tagado’s platform. This time, Episode 9 – Spotify Stay tuned for more episodes… […]
How to use your support tickets as a database for improving your product
Your support tickets are the key to getting into your customers’ minds and understanding what is working (or more specifically what isn’t working) when it comes to your product. While all companies aim to be perfect, unfortunately, none are. And that means that there will always be issues, complaints, and unhappy customers. The difference between […]
Who can benefit from customer feedback in a company? Everyone.
If you think that customer insights are for customer experience teams only, think again. From product to marketing, finance, UI/UX, Customer experience, QA, and more, almost everyone within an organization can benefit from getting real-time, honest feedback from customers or clients. Let’s take a look at a few examples that show how customer feedback can […]
Fifa+ – Customer insight of the week S01E08
Tagado is changing the way companies gather and use customer feedback with our NLP (Natural language processing) -based tool. As part of our “Customer insight of the week” series, we will uncover actionable insights about well-known products that were easily discovered through Tagado’s platform. This time, Episode 8 – Fifa+ Stay tuned for more episodes… […]
Your customers are talking to you everywhere, do you need to listen?
Your customers are everywhere. Do you need to listen to everything that they are saying? No. But you do need to listen to the important stuff. With all the noise out there, the question is how do you figure out where your customers are talking to you, what the important stuff is, and how to […]
Twitter – Customer insight of the week S01E07
Tagado is changing the way companies gather and use customer feedback with our NLP-based tool. As part of our “Customer insight of the week” series, we will uncover actionable insights about well-known products that were easily discovered through Tagado’s platform. This time, Episode 7 – Twitter Stay tuned for more episodes… The next free insight […]
