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  1. AI text analytics platforms: The game-changer for customer retention

    March 23, 2023

  2. Revolutionizing customer intelligence: The incredible potential of AI text analytics for customer feedback

    April 27, 2023

  3. The AI tool that’s empowering product development teams to make better decisions

    May 1, 2023

  4. NPS vs. NLP: Will NPS score survive the age of advanced customer feedback analysis?

    March 9, 2023

  5. The game-changing solution for elevating customer experience and satisfaction through advanced AI text analytics

    May 4, 2023

Latests news

Giving Customers a Voice at Scale: How Penn Foster Group Turned Multichannel Feedback into a Strategic Business Asset

Online education moves fast, but learner feedback is often stuck in silos. Penn Foster Group set out to change that by consolidating multichannel input and…
Tagado Marketing

The New CX: From Scorekeeper to Strategic Operator

Yes, NPS was useful for a long time. It gave CX teams a seat at the table. But today, it’s mostly about chasing a score….
Tagado Marketing

Beyond Star Ratings: Predicting Sentiment Before It Explodes

Customer sentiment used to be something you measured after the fact. A sudden drop in NPS. A surge in one-star reviews. A viral Reddit thread…
Tagado Marketing

You Can’t Fix What You Can’t See: The Real Reason Customers Churn

When churn creeps up, most teams go looking for the why. They send surveys. Run interviews. Guess. But the truth is, the reasons customers leave…
Tagado Marketing

How a Global Hotel Chain Used Tagado’s Guest Insights to Boost Revenue

Guest feedback is a goldmine of insights, but turning insights into meaningful improvements is a significant challenge for many hotels. While hospitality brands collect surveys…
Tagado Marketing

Finding the Why Behind NPS Drops

The Net Promoter Score (NPS) has become the golden metric for CX teams to measure the pulse of customer loyalty. But what happens when that…
Tagado Marketing

Articles

How Leading Retailers Maximized Black Friday Revenue Using Real-Time CX Feedback Analysis

With US retail sales hitting record-breaking numbers during this year’s Black Friday, retailers faced both unprecedented opportunities and significant challenges. While such mega events offer…
Tagado Marketing

How Retailers can Boost NPS: Using Text Analytics to Gain Insights from Customer Feedback

Deciphering and meeting customer expectations has become increasingly complex in today’s competitive retail landscape. As customer demands rise, retailers are seeking innovative ways to gauge…
Tagado Marketing
Overcoming the Limitations of NPS- Tagado

Overcoming the Limitations of NPS by Using AI and NLP to Gain Actionable Insights From CX Feedback

Net Promoter Score (NPS) surveys have become a staple in gauging customer loyalty and satisfaction for businesses across various industries. However, while these surveys provide…
Dor Stern, Co-Founder

Customer Feedback Reporting: Dramatically improve Time-to-Insight and Radically Boost Impact

Traditional Customer Experience (CX) reporting can be a real headache. If you’ve ever found yourself drowning in data, spending days (or even weeks!) compiling reports,…
Tagado Marketing

Tagado Receives Grant from Israel Innovation Authority

Tagado, a leading provider of AI-powered customer feedback solutions, is thrilled to announce that it has been awarded a grant from the Israel Innovation Authority…
Tagado Marketing

The Six Secrets to Translating CX Feedback into Business Impact

Companies are spending more money than ever on technology to understand their customers. But here’s the problem: many of these companies are collecting tons of…
Tagado Marketing
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