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  1. AI text analytics platforms: The game-changer for customer retention

    March 23, 2023

  2. Revolutionizing customer intelligence: The incredible potential of AI text analytics for customer feedback

    April 27, 2023

  3. The AI tool that’s empowering product development teams to make better decisions

    May 1, 2023

  4. NPS vs. NLP: Will NPS score survive the age of advanced customer feedback analysis?

    March 9, 2023

  5. The game-changing solution for elevating customer experience and satisfaction through advanced AI text analytics

    May 4, 2023

Latests news

How a Global Hotel Chain Used Tagado’s Guest Insights to Boost Revenue

Guest feedback is a goldmine of insights, but turning insights into meaningful improvements is a significant challenge for many hotels. While hospitality brands collect surveys…
Tagado Marketing

Finding the Why Behind NPS Drops

The Net Promoter Score (NPS) has become the golden metric for CX teams to measure the pulse of customer loyalty. But what happens when that…
Tagado Marketing

Why Traditional Methods of CX Feedback Analysis Are Failing Companies

In today’s hyper-competitive business environment, companies are increasingly relying heavily on customer feedback analysis to understand their customers, identify pain points, and improve their services….
Tagado Marketing

How a Leading Retailer Identifies Issues Impacting Its NPS and Gains the Insights to Resolve Them

Many retailers rely heavily on NPS surveys to keep track of customer sentiment. Traditional NPS ratings, however, only provide surface-level sentiment scores without revealing the…
Dor Stern, Co-Founder

Why The Future of Customer Experience is Predictive

Delivering an exceptional customer experience (CX) is no longer optional — it’s a business imperative. As customer expectations skyrocket, brands that fail to anticipate and…
Tagado Marketing
Overcoming the Limitations of NPS- Tagado

Overcoming the Limitations of NPS by Using AI and NLP to Gain Actionable Insights From CX Feedback

Net Promoter Score (NPS) surveys have become a staple in gauging customer loyalty and satisfaction for businesses across various industries. However, while these surveys provide…
Dor Stern, Co-Founder

The Six Secrets to Translating CX Feedback into Business Impact

Companies are spending more money than ever on technology to understand their customers. But here’s the problem: many of these companies are collecting tons of…
Tagado Marketing

Six Tips on How to Use Negative Feedback to Drive Customer Loyalty

Thriving businesses are built on a foundation of happy customers. So, customer negative customer feedback is often perceived as something to dread. But companies that…
Tagado Marketing

How Customer Experience Data Can Serve Your Entire Organization, At All Levels

Don’t fall into the trap of believing that customer experience (CX) data is just for your customer service team. A growing number of organizations are…
Tagado Marketing
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