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Yes, NPS was useful for a long time. It gave CX teams a seat at the table. But today, it’s mostly about chasing a score….
Customer sentiment used to be something you measured after the fact. A sudden drop in NPS. A surge in one-star reviews. A viral Reddit thread…
When churn creeps up, most teams go looking for the why. They send surveys. Run interviews. Guess. But the truth is, the reasons customers leave…
The Net Promoter Score (NPS) has become the golden metric for CX teams to measure the pulse of customer loyalty. But what happens when that…
In today’s hyper-competitive business environment, companies are increasingly relying heavily on customer feedback analysis to understand their customers, identify pain points, and improve their services….
In today’s hyper competitive world, where customer expectations are constantly evolving, businesses need to adapt quickly and intelligently. The methods that once sufficed for addressing…
Many retailers rely heavily on NPS surveys to keep track of customer sentiment. Traditional NPS ratings, however, only provide surface-level sentiment scores without revealing the…
Delivering an exceptional customer experience (CX) is no longer optional — it’s a business imperative. As customer expectations skyrocket, brands that fail to anticipate and…
With US retail sales hitting record-breaking numbers during this year’s Black Friday, retailers faced both unprecedented opportunities and significant challenges. While such mega events offer…

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