Category: Analytics

March 16, 2023

The data-driven approach to customer satisfaction: Leveraging AI text analytics technology for improved feedback analysis

Customer feedback can have a significant impact on customer satisfaction, loyalty, and retention, resulting in increased revenues The modern business world understands the importance…

Analytics, Business intelligence, Business operations, Customer experience, Customer growth, Customer support, Data analytics, Feedback, NLP Technology

March 13, 2023

Beyond reactive support: How NLP technology can unlock business intelligence from support ticket data

Why businesses need to go beyond traditional support ticketing and embrace NLP technology Customer support has historically been a reactionary field – just put…

Analytics, Business intelligence, Business operations, Customer growth, Customer support, NLP Technology

March 9, 2023

NPS vs. NLP: Will NPS score survive the age of advanced customer feedback analysis?

Over the past few decades, the Net Promoter Score (NPS) has become a popular metric for measuring customer loyalty and satisfaction. However, with the…

Analytics, Business intelligence, Business operations, Community and Marketing, Customer experience, Customer growth, Feedback, NLP Technology, NPS Score

March 6, 2023

Staying ahead of the curve: The benefits of integrating AI text analytics into business operations

As businesses continue to expand and evolve, keeping track of customer feedback becomes increasingly important. However, analyzing this feedback can be a daunting task,…

Analytics, Business intelligence, Business operations, Customer growth, Feedback, NLP Technology

March 2, 2023

The art of listening to customers: Why marketing and community managers need AI text analytics

Knowing how to properly analyze customer feedback is a crucial part of success in today’s busy business world. While it can be difficult for…

Analytics, Business intelligence, Community and Marketing, Customer growth, Feedback, NLP Technology, Product Refinement

February 27, 2023

How NLP technology is changing the game for customer growth executives

As a customer growth executive, you know how important it is to keep your customers satisfied. Merely making sales is not enough; it’s essential…

Analytics, Business intelligence, Customer growth, Feedback, NLP Technology, Product Refinement

February 22, 2023

Boosting your customer experience: Unleashing the power of AI text analytics for customer feedback

With businesses placing an increasing emphasis on providing exceptional customer service, customer feedback analytics tools are becoming increasingly popular. Analyzing customer feedback can help…

Analytics, Business intelligence, Customer experience, Feedback, NLP Technology, Product Refinement

February 20, 2023

Transform your product development strategy with advanced customer feedback analytics

Software development product teams strive to create products that meet customer expectations and keep them coming back for more. However, understanding large quantities of…

Analytics, Business intelligence, Feedback, NLP Technology, Product development, Product Refinement

February 16, 2023

The future is now: Unlocking the power of advanced text analytics for customer feedback

Today’s companies must constantly innovate to stay competitive and gain an edge in the market. Customer feedback provides a powerful source of insight into…

Analytics, Business intelligence, Customer experience, Customer growth, Feedback, NLP Technology, Product development

Category: Analytics

Bringing your customers' voice to the decision table