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  1. AI text analytics platforms: The game-changer for customer retention

    March 23, 2023

  2. Revolutionizing customer intelligence: The incredible potential of AI text analytics for customer feedback

    April 27, 2023

  3. The AI tool that’s empowering product development teams to make better decisions

    May 1, 2023

  4. NPS vs. NLP: Will NPS score survive the age of advanced customer feedback analysis?

    March 9, 2023

  5. The game-changing solution for elevating customer experience and satisfaction through advanced AI text analytics

    May 4, 2023

Latests news

Giving Customers a Voice at Scale: How Penn Foster Group Turned Multichannel Feedback into a Strategic Business Asset

Online education moves fast, but learner feedback is often stuck in silos. Penn Foster Group set out to change that by consolidating multichannel input and…
Tagado Marketing

The New CX: From Scorekeeper to Strategic Operator

Yes, NPS was useful for a long time. It gave CX teams a seat at the table. But today, it’s mostly about chasing a score….
Tagado Marketing

Beyond Star Ratings: Predicting Sentiment Before It Explodes

Customer sentiment used to be something you measured after the fact. A sudden drop in NPS. A surge in one-star reviews. A viral Reddit thread…
Tagado Marketing

You Can’t Fix What You Can’t See: The Real Reason Customers Churn

When churn creeps up, most teams go looking for the why. They send surveys. Run interviews. Guess. But the truth is, the reasons customers leave…
Tagado Marketing

How a Global Hotel Chain Used Tagado’s Guest Insights to Boost Revenue

Guest feedback is a goldmine of insights, but turning insights into meaningful improvements is a significant challenge for many hotels. While hospitality brands collect surveys…
Tagado Marketing

Finding the Why Behind NPS Drops

The Net Promoter Score (NPS) has become the golden metric for CX teams to measure the pulse of customer loyalty. But what happens when that…
Tagado Marketing

Articles

Six Tips on How to Use Negative Feedback to Drive Customer Loyalty

Thriving businesses are built on a foundation of happy customers. So, customer negative customer feedback is often perceived as something to dread. But companies that…
Tagado Marketing

How Customer Experience Data Can Serve Your Entire Organization, At All Levels

Don’t fall into the trap of believing that customer experience (CX) data is just for your customer service team. A growing number of organizations are…
Tagado Marketing
Understanding the Voice of the Customer - Tagado

Understanding the Voice of the Customer: Leveraging Gen AI and NLP to Analyze CX Feedback

Navigating the expansive realm of Customer Experience (CX) data presents businesses with both challenges and opportunities. While customer feedback serves as a valuable resource for…
Tagado Marketing
The Rise of Gen AI - Tagado

The Rise of Gen AI: How the Analysis of Customer Feedback in Real-Time is being Transformed

With a plethora of alternative choices available for consumers in every product and service category, a positive customer experience has become a key differentiator. This…
Tagado Marketing

Navigating the Maze: How to Identify and Monitor Trends in Customer Feedback in Real-Time

In the vast and dynamic landscape of customer feedback, finding and monitoring trends is fraught with challenges. One of the primary challenges businesses encounter is…
Tagado Marketing
PR Monitor Tagado

Tagado’s New Smart Monitoring Tool Categorizes and Groups Customer Feedback in Real-Time

NEW YORK, February 21, 2024 — Tagado, the AI analytics provider of high-res CX data intelligence, has announced the launch of its new feedback trends…
Tagado Marketing
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