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  1. AI text analytics platforms: The game-changer for customer retention

    March 23, 2023

  2. Revolutionizing customer intelligence: The incredible potential of AI text analytics for customer feedback

    April 27, 2023

  3. The AI tool that’s empowering product development teams to make better decisions

    May 1, 2023

  4. NPS vs. NLP: Will NPS score survive the age of advanced customer feedback analysis?

    March 9, 2023

  5. The game-changing solution for elevating customer experience and satisfaction through advanced AI text analytics

    May 4, 2023

Latests news

Giving Customers a Voice at Scale: How Penn Foster Group Turned Multichannel Feedback into a Strategic Business Asset

Online education moves fast, but learner feedback is often stuck in silos. Penn Foster Group set out to change that by consolidating multichannel input and…
Tagado Marketing

The New CX: From Scorekeeper to Strategic Operator

Yes, NPS was useful for a long time. It gave CX teams a seat at the table. But today, it’s mostly about chasing a score….
Tagado Marketing

Beyond Star Ratings: Predicting Sentiment Before It Explodes

Customer sentiment used to be something you measured after the fact. A sudden drop in NPS. A surge in one-star reviews. A viral Reddit thread…
Tagado Marketing

You Can’t Fix What You Can’t See: The Real Reason Customers Churn

When churn creeps up, most teams go looking for the why. They send surveys. Run interviews. Guess. But the truth is, the reasons customers leave…
Tagado Marketing

How a Global Hotel Chain Used Tagado’s Guest Insights to Boost Revenue

Guest feedback is a goldmine of insights, but turning insights into meaningful improvements is a significant challenge for many hotels. While hospitality brands collect surveys…
Tagado Marketing

Finding the Why Behind NPS Drops

The Net Promoter Score (NPS) has become the golden metric for CX teams to measure the pulse of customer loyalty. But what happens when that…
Tagado Marketing

Articles

A new way of listening: How NLP is helping businesses hear what their customers really want

In a world where people are more connected than ever, businesses can connect with their customers and leverage feedback to optimize products and services. But…

Tools for success: Enhancing customer retention with new technology

With budget cuts on the rise, companies need to make customer retention a top priority. AI is making it possible for businesses to innovate with…

From reactive to proactive: Using NLP to anticipate and meet customer demands

Today’s customers are increasingly demanding more from businesses, and the internet and connectivity tools have significantly altered how customer-business relationships work. A Salesforce study revealed…

From NPS scores to AI text analytics: The future of measuring customer satisfaction

Customer satisfaction is an essential metric used by businesses, as it helps them understand how their products and services are performing in the eyes of…

AI text analytics platforms: The game-changer for customer retention

Companies of all shapes and sizes are cutting costs in light of the current market conditions. This has led to a shift away from the…

Is natural language processing the missing piece in business intelligence analysis?

Evolution of NLP Technology NLP technology has revolutionized how people interact with computers. Rather than expecting humans to learn a computer’s rigid language structures, machines…
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