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In today’s fast-paced business environment, understanding and satisfying customer needs have become more challenging than ever before. Customers are becoming increasingly demanding, with higher expectations…
NLP technology & better understanding customer  support  As companies continue to seek out innovative ways to improve their customer service experience, AI technology has emerged…
As the world becomes more interconnected, customers expect to be able to reach out to companies anytime and anywhere. As a result, businesses are facing…
For a long time, digital companies have struggled to connect their technical teams to the business side, leading to a disconnect between departments and assumptions…
Facts and trends about how NLP technology is changing customer feedback analytic As Natural Language Processing (NLP) technology continues to evolve, the deep and powerful…
With budget cuts on the rise, companies need to make customer retention a top priority. AI is making it possible for businesses to innovate with…
Today’s customers are increasingly demanding more from businesses, and the internet and connectivity tools have significantly altered how customer-business relationships work. A Salesforce study revealed…
Customer satisfaction is an essential metric used by businesses, as it helps them understand how their products and services are performing in the eyes of…
Companies of all shapes and sizes are cutting costs in light of the current market conditions. This has led to a shift away from the…

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