Category: Community and Marketing

March 9, 2023

NPS vs. NLP: Will NPS score survive the age of advanced customer feedback analysis?

Over the past few decades, the Net Promoter Score (NPS) has become a popular metric for measuring customer loyalty and satisfaction. However, with the…

Analytics, Business intelligence, Business operations, Community and Marketing, Customer experience, Customer growth, Feedback, NLP Technology, NPS Score

March 2, 2023

The art of listening to customers: Why marketing and community managers need AI text analytics

Knowing how to properly analyze customer feedback is a crucial part of success in today’s busy business world. While it can be difficult for…

Analytics, Business intelligence, Community and Marketing, Customer growth, Feedback, NLP Technology, Product Refinement

Category: Community and Marketing

NPS vs. NLP: Will NPS score survive the age of advanced customer feedback analysis?

The art of listening to customers: Why marketing and community managers need AI text analytics

Bringing your customers' voice to the decision table