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  1. AI text analytics platforms: The game-changer for customer retention

    March 23, 2023

  2. Revolutionizing customer intelligence: The incredible potential of AI text analytics for customer feedback

    April 27, 2023

  3. The AI tool that’s empowering product development teams to make better decisions

    May 1, 2023

  4. NPS vs. NLP: Will NPS score survive the age of advanced customer feedback analysis?

    March 9, 2023

  5. The game-changing solution for elevating customer experience and satisfaction through advanced AI text analytics

    May 4, 2023

Latests news

How a Leading Retailer Identifies Issues Impacting Its NPS and Gains the Insights to Resolve Them

Many retailers rely heavily on NPS surveys to keep track of customer sentiment. Traditional NPS ratings, however, only provide surface-level sentiment scores without revealing the…
Dor Stern, Co-Founder

Why The Future of Customer Experience is Predictive

Delivering an exceptional customer experience (CX) is no longer optional — it’s a business imperative. As customer expectations skyrocket, brands that fail to anticipate and…
Tagado Marketing

How Leading Retailers Maximized Black Friday Revenue Using Real-Time CX Feedback Analysis

With US retail sales hitting record-breaking numbers during this year’s Black Friday, retailers faced both unprecedented opportunities and significant challenges. While such mega events offer…
Tagado Marketing

How Retailers can Boost NPS: Using Text Analytics to Gain Insights from Customer Feedback

Deciphering and meeting customer expectations has become increasingly complex in today’s competitive retail landscape. As customer demands rise, retailers are seeking innovative ways to gauge…
Tagado Marketing
Overcoming the Limitations of NPS- Tagado

Overcoming the Limitations of NPS by Using AI and NLP to Gain Actionable Insights From CX Feedback

Net Promoter Score (NPS) surveys have become a staple in gauging customer loyalty and satisfaction for businesses across various industries. However, while these surveys provide…
Dor Stern, Co-Founder

The Six Secrets to Translating CX Feedback into Business Impact

Companies are spending more money than ever on technology to understand their customers. But here’s the problem: many of these companies are collecting tons of…
Tagado Marketing

Six Tips on How to Use Negative Feedback to Drive Customer Loyalty

Thriving businesses are built on a foundation of happy customers. So, customer negative customer feedback is often perceived as something to dread. But companies that…
Tagado Marketing

How Customer Experience Data Can Serve Your Entire Organization, At All Levels

Don’t fall into the trap of believing that customer experience (CX) data is just for your customer service team. A growing number of organizations are…
Tagado Marketing
Understanding the Voice of the Customer - Tagado

Understanding the Voice of the Customer: Leveraging Gen AI and NLP to Analyze CX Feedback

Navigating the expansive realm of Customer Experience (CX) data presents businesses with both challenges and opportunities. While customer feedback serves as a valuable resource for…
Tagado Marketing
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