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  1. AI text analytics platforms: The game-changer for customer retention

    March 23, 2023

  2. Revolutionizing customer intelligence: The incredible potential of AI text analytics for customer feedback

    April 27, 2023

  3. The AI tool that’s empowering product development teams to make better decisions

    May 1, 2023

  4. The game-changing solution for elevating customer experience and satisfaction through advanced AI text analytics

    May 4, 2023

  5. NPS vs. NLP: Will NPS score survive the age of advanced customer feedback analysis?

    March 9, 2023

Latests news

From reactive to proactive: Using NLP to anticipate and meet customer demands

Today’s customers are increasingly demanding more from businesses, and the internet and connectivity tools have significantly altered how customer-business relationships work. A Salesforce study revealed…

From NPS scores to AI text analytics: The future of measuring customer satisfaction

Customer satisfaction is an essential metric used by businesses, as it helps them understand how their products and services are performing in the eyes of…

AI text analytics platforms: The game-changer for customer retention

Companies of all shapes and sizes are cutting costs in light of the current market conditions. This has led to a shift away from the…

Is natural language processing the missing piece in business intelligence analysis?

Evolution of NLP Technology NLP technology has revolutionized how people interact with computers. Rather than expecting humans to learn a computer’s rigid language structures, machines…

The data-driven approach to customer satisfaction: Leveraging AI text analytics technology for improved feedback analysis

Customer feedback can have a significant impact on customer satisfaction, loyalty, and retention, resulting in increased revenues The modern business world understands the importance of…

Beyond reactive support: How NLP technology can unlock business intelligence from support ticket data

Why businesses need to go beyond traditional support ticketing and embrace NLP technology Customer support has historically been a reactionary field – just put out…

NPS vs. NLP: Will NPS score survive the age of advanced customer feedback analysis?

Over the past few decades, the Net Promoter Score (NPS) has become a popular metric for measuring customer loyalty and satisfaction. However, with the rise…

Staying ahead of the curve: The benefits of integrating AI text analytics into business operations

As businesses continue to expand and evolve, keeping track of customer feedback becomes increasingly important. However, analyzing this feedback can be a daunting task, especially…

The art of listening to customers: Why marketing and community managers need AI text analytics

Knowing how to properly analyze customer feedback is a crucial part of success in today’s busy business world. While it can be difficult for marketers…
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