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  1. AI text analytics platforms: The game-changer for customer retention

    March 23, 2023

  2. Revolutionizing customer intelligence: The incredible potential of AI text analytics for customer feedback

    April 27, 2023

  3. The AI tool that’s empowering product development teams to make better decisions

    May 1, 2023

  4. NPS vs. NLP: Will NPS score survive the age of advanced customer feedback analysis?

    March 9, 2023

  5. The game-changing solution for elevating customer experience and satisfaction through advanced AI text analytics

    May 4, 2023

Latests news

The New CX: From Scorekeeper to Strategic Operator

Yes, NPS was useful for a long time. It gave CX teams a seat at the table. But today, it’s mostly about chasing a score….
Tagado Marketing

How a Global Hotel Chain Used Tagado’s Guest Insights to Boost Revenue

Guest feedback is a goldmine of insights, but turning insights into meaningful improvements is a significant challenge for many hotels. While hospitality brands collect surveys…
Tagado Marketing

Finding the Why Behind NPS Drops

The Net Promoter Score (NPS) has become the golden metric for CX teams to measure the pulse of customer loyalty. But what happens when that…
Tagado Marketing

Understand and Prioritize CX Insights Using Tagado’s ‘NPS Potential Gain’ Metric

The ability to prioritize CX initiatives is essential to drive improvements in customer satisfaction. This enables CX teams to: Boost NPS by addressing high-impact areas….
Tagado Marketing

How a Leading Retailer Identifies Issues Impacting Its NPS and Gains the Insights to Resolve Them

Many retailers rely heavily on NPS surveys to keep track of customer sentiment. Traditional NPS ratings, however, only provide surface-level sentiment scores without revealing the…
Dor Stern, Co-Founder
Overcoming the Limitations of NPS- Tagado

Overcoming the Limitations of NPS by Using AI and NLP to Gain Actionable Insights From CX Feedback

Net Promoter Score (NPS) surveys have become a staple in gauging customer loyalty and satisfaction for businesses across various industries. However, while these surveys provide…
Dor Stern, Co-Founder

Navigating the Maze: How to Identify and Monitor Trends in Customer Feedback in Real-Time

In the vast and dynamic landscape of customer feedback, finding and monitoring trends is fraught with challenges. One of the primary challenges businesses encounter is…
Tagado Marketing
Why The Integration of Gen AI and NLP Will Transform Your Ability to Optimize Your Customer Experience - Tagado

Why The Integration of Gen AI and NLP Will Transform Your Ability to Optimize Your Customer Experience

Customer experience has emerged as a key differentiator for businesses. This has sparked the rise of customer-centric strategies that are fueled by insights drawn from…
Tagado Marketing

2023: Tagado Pushed the Boundaries of AI and NLP to Deliver Granular, Actionable Insights from CX Data

Customer feedback can be a goldmine for businesses to drive product development, increase loyalty and dramatically improve customer satisfaction. The problem, however, is translating this…
Tagado Marketing
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