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  1. AI text analytics platforms: The game-changer for customer retention

    March 23, 2023

  2. Revolutionizing customer intelligence: The incredible potential of AI text analytics for customer feedback

    April 27, 2023

  3. The AI tool that’s empowering product development teams to make better decisions

    May 1, 2023

  4. NPS vs. NLP: Will NPS score survive the age of advanced customer feedback analysis?

    March 9, 2023

  5. The game-changing solution for elevating customer experience and satisfaction through advanced AI text analytics

    May 4, 2023

Latests news

Giving Customers a Voice at Scale: How Penn Foster Group Turned Multichannel Feedback into a Strategic Business Asset

Online education moves fast, but learner feedback is often stuck in silos. Penn Foster Group set out to change that by consolidating multichannel input and…
Tagado Marketing

The New CX: From Scorekeeper to Strategic Operator

Yes, NPS was useful for a long time. It gave CX teams a seat at the table. But today, it’s mostly about chasing a score….
Tagado Marketing

Beyond Star Ratings: Predicting Sentiment Before It Explodes

Customer sentiment used to be something you measured after the fact. A sudden drop in NPS. A surge in one-star reviews. A viral Reddit thread…
Tagado Marketing

You Can’t Fix What You Can’t See: The Real Reason Customers Churn

When churn creeps up, most teams go looking for the why. They send surveys. Run interviews. Guess. But the truth is, the reasons customers leave…
Tagado Marketing

How a Global Hotel Chain Used Tagado’s Guest Insights to Boost Revenue

Guest feedback is a goldmine of insights, but turning insights into meaningful improvements is a significant challenge for many hotels. While hospitality brands collect surveys…
Tagado Marketing

Finding the Why Behind NPS Drops

The Net Promoter Score (NPS) has become the golden metric for CX teams to measure the pulse of customer loyalty. But what happens when that…
Tagado Marketing

Articles

Why The Integration of Gen AI and NLP Will Transform Your Ability to Optimize Your Customer Experience - Tagado

Why The Integration of Gen AI and NLP Will Transform Your Ability to Optimize Your Customer Experience

Customer experience has emerged as a key differentiator for businesses. This has sparked the rise of customer-centric strategies that are fueled by insights drawn from…
Tagado Marketing

2023: Tagado Pushed the Boundaries of AI and NLP to Deliver Granular, Actionable Insights from CX Data

Customer feedback can be a goldmine for businesses to drive product development, increase loyalty and dramatically improve customer satisfaction. The problem, however, is translating this…
Tagado Marketing

Exploring the Power of Text Analytics: Unveiling the ‘Why’ Behind NPS

When understanding the performance of a business, the level of customer satisfaction holds immense significance. This is because the continued existence of any business hinges…
Dor Stern, Co-Founder

How Tagado is helping monday.com transform customer feedback into qualitative data intelligence that drives action

“It’s important for my team to look into what users from specific segments are asking for. What are small and medium businesses asking for? What…
Tagado Marketing

How NLP technology is changing the game for customer growth executives

As a customer growth executive, you know how important it is to keep your customers satisfied. Merely making sales is not enough; it’s essential to…
Tagado Marketing

Tagado Announces Advances in Generative AI and ML to Deliver Unrivaled Granular And Actionable CX Insights

NEW YORK, Sept. 28, 2023 /PRNewswire/ — Tagado, the AI analytics provider of high-res CX data intelligence, has announced the innovative utilization of advances in Generative Artificial Intelligence…
Tagado Marketing
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