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  1. AI text analytics platforms: The game-changer for customer retention

    March 23, 2023

  2. Revolutionizing customer intelligence: The incredible potential of AI text analytics for customer feedback

    April 27, 2023

  3. The AI tool that’s empowering product development teams to make better decisions

    May 1, 2023

  4. NPS vs. NLP: Will NPS score survive the age of advanced customer feedback analysis?

    March 9, 2023

  5. The game-changing solution for elevating customer experience and satisfaction through advanced AI text analytics

    May 4, 2023

Latests news

Giving Customers a Voice at Scale: How Penn Foster Group Turned Multichannel Feedback into a Strategic Business Asset

Online education moves fast, but learner feedback is often stuck in silos. Penn Foster Group set out to change that by consolidating multichannel input and…
Tagado Marketing

The New CX: From Scorekeeper to Strategic Operator

Yes, NPS was useful for a long time. It gave CX teams a seat at the table. But today, it’s mostly about chasing a score….
Tagado Marketing

Beyond Star Ratings: Predicting Sentiment Before It Explodes

Customer sentiment used to be something you measured after the fact. A sudden drop in NPS. A surge in one-star reviews. A viral Reddit thread…
Tagado Marketing

You Can’t Fix What You Can’t See: The Real Reason Customers Churn

When churn creeps up, most teams go looking for the why. They send surveys. Run interviews. Guess. But the truth is, the reasons customers leave…
Tagado Marketing

How a Global Hotel Chain Used Tagado’s Guest Insights to Boost Revenue

Guest feedback is a goldmine of insights, but turning insights into meaningful improvements is a significant challenge for many hotels. While hospitality brands collect surveys…
Tagado Marketing

Finding the Why Behind NPS Drops

The Net Promoter Score (NPS) has become the golden metric for CX teams to measure the pulse of customer loyalty. But what happens when that…
Tagado Marketing

Articles

The rise of AI in CX: Say hello to Tagado’s platform

In today’s era of rapid AI advancement, businesses across industries are eagerly exploring the potential of emerging technologies to enhance their operations. Customer experience professionals,…
Tagado Marketing

Uncover the unseen: AI text analytics for advanced research and insights

In this era of rapid technological advancements, AI technology is transforming various industries, and research and business intelligence are no exceptions. As companies strive to…
Tagado Marketing

Unveiling the Voice of the Customer: Tagado’s AI Text analytics platform for customer insights managers

In today’s rapidly evolving business landscape, understanding and addressing customer needs is paramount to maintaining a competitive edge. customer insights managers play a crucial role…
Tagado Marketing

Beyond numbers: How NLP is transforming data analysis for software development

Data analysis has long been a cornerstone of optimizing business processes and improving customer experiences. Historically, it has relied heavily on quantitative data, tracking user…
Tagado Marketing

Navigating the self-served support landscape: How Tagado elevates knowledge base management

For years, companies have grappled with the challenge of managing an ever-increasing number of support tickets and customer demands. As digital products grow in complexity,…
Tagado Marketing

Breaking the barrier: Tagado’s AI unlocks the secrets hidden in NPS surveys

In today’s fast-paced business environment, understanding and satisfying customer needs have become more challenging than ever before. Customers are becoming increasingly demanding, with higher expectations…
Tagado Marketing
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