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  1. AI text analytics platforms: The game-changer for customer retention

    March 23, 2023

  2. Revolutionizing customer intelligence: The incredible potential of AI text analytics for customer feedback

    April 27, 2023

  3. The AI tool that’s empowering product development teams to make better decisions

    May 1, 2023

  4. NPS vs. NLP: Will NPS score survive the age of advanced customer feedback analysis?

    March 9, 2023

  5. The game-changing solution for elevating customer experience and satisfaction through advanced AI text analytics

    May 4, 2023

Latests news

Giving Customers a Voice at Scale: How Penn Foster Group Turned Multichannel Feedback into a Strategic Business Asset

Online education moves fast, but learner feedback is often stuck in silos. Penn Foster Group set out to change that by consolidating multichannel input and…
Tagado Marketing

The New CX: From Scorekeeper to Strategic Operator

Yes, NPS was useful for a long time. It gave CX teams a seat at the table. But today, it’s mostly about chasing a score….
Tagado Marketing

Beyond Star Ratings: Predicting Sentiment Before It Explodes

Customer sentiment used to be something you measured after the fact. A sudden drop in NPS. A surge in one-star reviews. A viral Reddit thread…
Tagado Marketing

You Can’t Fix What You Can’t See: The Real Reason Customers Churn

When churn creeps up, most teams go looking for the why. They send surveys. Run interviews. Guess. But the truth is, the reasons customers leave…
Tagado Marketing

How a Global Hotel Chain Used Tagado’s Guest Insights to Boost Revenue

Guest feedback is a goldmine of insights, but turning insights into meaningful improvements is a significant challenge for many hotels. While hospitality brands collect surveys…
Tagado Marketing

Finding the Why Behind NPS Drops

The Net Promoter Score (NPS) has become the golden metric for CX teams to measure the pulse of customer loyalty. But what happens when that…
Tagado Marketing

Articles

Solving the support ticket overload: How Tagado and NLP technology can help

NLP technology & better understanding customer  support  As companies continue to seek out innovative ways to improve their customer service experience, AI technology has emerged…
Tagado Marketing

The game-changing solution for elevating customer experience and satisfaction through advanced AI text analytics

As the world becomes more interconnected, customers expect to be able to reach out to companies anytime and anywhere. As a result, businesses are facing…
Tagado Marketing

The AI tool that’s empowering product development teams to make better decisions

For a long time, digital companies have struggled to connect their technical teams to the business side, leading to a disconnect between departments and assumptions…
Tagado Marketing

Revolutionizing customer intelligence: The incredible potential of AI text analytics for customer feedback

Elevating customer intelligence Brands today face various challenges in capturing, analyzing, and utilizing customer data to drive meaningful insights and enhance customer experience. According to…
Tagado Marketing

Bridging the gap: How Tagado’s innovative NLP technology helps companies efficiently utilize customer feedback

ChatGPT has unleashed a revolution in NLP technology by introducing executives to its power and potential. Now, companies are eager to find out how they…
Tagado Marketing

The rise of NLP technology: A new era in customer feedback analytics

Facts and trends about how NLP technology is changing customer feedback analytic As Natural Language Processing (NLP) technology continues to evolve, the deep and powerful…
Tagado Marketing
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