Category: Business operations

March 16, 2023

The data-driven approach to customer satisfaction: Leveraging AI text analytics technology for improved feedback analysis

Customer feedback can have a significant impact on customer satisfaction, loyalty, and retention, resulting in increased revenues The modern business world understands the importance…

Analytics, Business intelligence, Business operations, Customer experience, Customer growth, Customer support, Data analytics, Feedback, NLP Technology

March 13, 2023

Beyond reactive support: How NLP technology can unlock business intelligence from support ticket data

Why businesses need to go beyond traditional support ticketing and embrace NLP technology Customer support has historically been a reactionary field – just put…

Analytics, Business intelligence, Business operations, Customer growth, Customer support, NLP Technology

March 9, 2023

NPS vs. NLP: Will NPS score survive the age of advanced customer feedback analysis?

Over the past few decades, the Net Promoter Score (NPS) has become a popular metric for measuring customer loyalty and satisfaction. However, with the…

Analytics, Business intelligence, Business operations, Community and Marketing, Customer experience, Customer growth, Feedback, NLP Technology, NPS Score

March 6, 2023

Staying ahead of the curve: The benefits of integrating AI text analytics into business operations

As businesses continue to expand and evolve, keeping track of customer feedback becomes increasingly important. However, analyzing this feedback can be a daunting task,…

Analytics, Business intelligence, Business operations, Customer growth, Feedback, NLP Technology

February 12, 2023

Making sense of data: How NLP and AI are transforming the way we use data

With the ever-growing mountains of data created every day, it can seem like an impossible task to make sense of them. But modern technologies…

Analytics, Business intelligence, Business operations, Customer growth, Data analytics, Feedback, NLP Technology

Category: Business operations

The data-driven approach to customer satisfaction: Leveraging AI text analytics technology for improved feedback analysis

Beyond reactive support: How NLP technology can unlock business intelligence from support ticket data

NPS vs. NLP: Will NPS score survive the age of advanced customer feedback analysis?

Staying ahead of the curve: The benefits of integrating AI text analytics into business operations

Making sense of data: How NLP and AI are transforming the way we use data

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