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  1. AI text analytics platforms: The game-changer for customer retention

    March 23, 2023

  2. Revolutionizing customer intelligence: The incredible potential of AI text analytics for customer feedback

    April 27, 2023

  3. The AI tool that’s empowering product development teams to make better decisions

    May 1, 2023

  4. NPS vs. NLP: Will NPS score survive the age of advanced customer feedback analysis?

    March 9, 2023

  5. AI generated insights: 5 key benefits of NLP in analyzing customer feedback

    June 7, 2023

Latests news

Exploring the Power of Text Analytics: Unveiling the ‘Why’ Behind NPS

When understanding the performance of a business, the level of customer satisfaction holds immense significance. This is because the continued existence of any business hinges…
Dor Stern, Co-Founder

The rise of AI in CX: Say hello to Tagado’s platform

In today’s era of rapid AI advancement, businesses across industries are eagerly exploring the potential of emerging technologies to enhance their operations. Customer experience professionals,…
Tagado Marketing

From reactive to proactive: Using NLP to anticipate and meet customer demands

Today’s customers are increasingly demanding more from businesses, and the internet and connectivity tools have significantly altered how customer-business relationships work. A Salesforce study revealed…

From NPS scores to AI text analytics: The future of measuring customer satisfaction

Customer satisfaction is an essential metric used by businesses, as it helps them understand how their products and services are performing in the eyes of…

NPS vs. NLP: Will NPS score survive the age of advanced customer feedback analysis?

Over the past few decades, the Net Promoter Score (NPS) has become a popular metric for measuring customer loyalty and satisfaction. However, with the rise…
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