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As digital transformation and artificial intelligence (AI) continue to shape the business landscape, analytics has become increasingly important for tech leaders. With the right platform…
We’re pleased to be a part of Christopher Brooks’ Customer Experience Superheroes podcast. In Series 10 Episode 2, our CTO, Eli Lepkifker, discussed how NLP…
Business intelligence and analytics teams are continually striving to gain insights on customer behavior, market trends, and performance. With more data sources available than ever…
In today’s competitive market, customer experience is everything. The use of analytics to understand customer feedback has become a key tool for CX managers, product…
When you think of data in your company, what do you think of? On the one hand, you probably think of numbers, numbers, and more…
Your support tickets are the key to getting into your customers’ minds and understanding what is working (or more specifically what isn’t working) when it…
Most organizations today understand the importance of customer experience (CX) teams. With so much customer data available, CX teams have the hefty task of gathering…

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