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  1. AI text analytics platforms: The game-changer for customer retention

    March 23, 2023

  2. Revolutionizing customer intelligence: The incredible potential of AI text analytics for customer feedback

    April 27, 2023

  3. The AI tool that’s empowering product development teams to make better decisions

    May 1, 2023

  4. NPS vs. NLP: Will NPS score survive the age of advanced customer feedback analysis?

    March 9, 2023

  5. The game-changing solution for elevating customer experience and satisfaction through advanced AI text analytics

    May 4, 2023

Latests news

Our CTO, Eli Lepkifker in “Customer Experience Superheroes podcast” by Christopher Brooks

We’re pleased to be a part of Christopher Brooks’ Customer Experience Superheroes podcast. In Series 10 Episode 2, our CTO, Eli Lepkifker, discussed how NLP…

Unlocking the Power of Deep Text Analytics with NLP Tools

Business intelligence and analytics teams are continually striving to gain insights on customer behavior, market trends, and performance. With more data sources available than ever…

Harnessing the Power of Natural Language Processing for Customer Experience Analytics

In today’s competitive market, customer experience is everything. The use of analytics to understand customer feedback has become a key tool for CX managers, product…

Data analytics: should you focus on the numbers only?

When you think of data in your company, what do you think of? On the one hand, you probably think of numbers, numbers, and more…

How to use your support tickets as a database for improving your product

Your support tickets are the key to getting into your customers’ minds and understanding what is working (or more specifically what isn’t working) when it…

Who can benefit from customer feedback in a company? Everyone. 

If you think that customer insights are for customer experience teams only, think again.  From product to marketing, finance, UI/UX, Customer experience, QA, and more,…

Your customers are talking to you everywhere, do you need to listen?

Your customers are everywhere. Do you need to listen to everything that they are saying?  No.  But you do need to listen to the important…
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