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  1. AI text analytics platforms: The game-changer for customer retention

    March 23, 2023

  2. Revolutionizing customer intelligence: The incredible potential of AI text analytics for customer feedback

    April 27, 2023

  3. The AI tool that’s empowering product development teams to make better decisions

    May 1, 2023

  4. The game-changing solution for elevating customer experience and satisfaction through advanced AI text analytics

    May 4, 2023

  5. NPS vs. NLP: Will NPS score survive the age of advanced customer feedback analysis?

    March 9, 2023

Latests news

Navigating the Maze: How to Identify and Monitor Trends in Customer Feedback in Real-Time

In the vast and dynamic landscape of customer feedback, finding and monitoring trends is fraught with challenges. One of the primary challenges businesses encounter is…
Tagado Marketing
Overcoming the Limitations of NPS- Tagado

Overcoming the Limitations of NPS by Using AI and NLP to Gain Actionable Insights From CX Feedback

Net Promoter Score (NPS) surveys have become a staple in gauging customer loyalty and satisfaction for businesses across various industries. However, while these surveys provide…
Tagado Marketing
Why The Integration of Gen AI and NLP Will Transform Your Ability to Optimize Your Customer Experience - Tagado

Why The Integration of Gen AI and NLP Will Transform Your Ability to Optimize Your Customer Experience

Customer experience has emerged as a key differentiator for businesses. This has sparked the rise of customer-centric strategies that are fueled by insights drawn from…
Tagado Marketing

2023: Tagado Pushed the Boundaries of AI and NLP to Deliver Granular, Actionable Insights from CX Data

Customer feedback can be a goldmine for businesses to drive product development, increase loyalty and dramatically improve customer satisfaction. The problem, however, is translating this…
Tagado Marketing

Exploring the Power of Text Analytics: Unveiling the ‘Why’ Behind NPS

When understanding the performance of a business, the level of customer satisfaction holds immense significance. This is because the continued existence of any business hinges…
Tagado Marketing

The rise of AI in CX: Say hello to Tagado’s platform

In today’s era of rapid AI advancement, businesses across industries are eagerly exploring the potential of emerging technologies to enhance their operations. Customer experience professionals,…
Tagado Marketing

From reactive to proactive: Using NLP to anticipate and meet customer demands

Today’s customers are increasingly demanding more from businesses, and the internet and connectivity tools have significantly altered how customer-business relationships work. A Salesforce study revealed…

From NPS scores to AI text analytics: The future of measuring customer satisfaction

Customer satisfaction is an essential metric used by businesses, as it helps them understand how their products and services are performing in the eyes of…

NPS vs. NLP: Will NPS score survive the age of advanced customer feedback analysis?

Over the past few decades, the Net Promoter Score (NPS) has become a popular metric for measuring customer loyalty and satisfaction. However, with the rise…
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