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In today’s era of rapid AI advancement, businesses across industries are eagerly exploring the potential of emerging technologies to enhance their operations. Customer experience professionals,…
Today’s customers are increasingly demanding more from businesses, and the internet and connectivity tools have significantly altered how customer-business relationships work. A Salesforce study revealed…
Customer satisfaction is an essential metric used by businesses, as it helps them understand how their products and services are performing in the eyes of…
Over the past few decades, the Net Promoter Score (NPS) has become a popular metric for measuring customer loyalty and satisfaction. However, with the rise…

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